Citizens Advice East Herts News

Since the pandemic we’ve all changed the way we work and Citizens Advice East Herts is no exception.  We are helping people with more of their problems than ever with our new flexible way of delivering our free, confidential and impartial advice.

Most of our advice is now delivered over the phone.  If you need help, call our unique Messageline on 01920 459944 ANYTIME and one of our advisers will call you back, usually within 24 hours, except over a weekend.

We are also running two weekly Citizens Advice Contact Centres, where our friendly staff can help you access our advice service.  They can also connect you to other local services and point you in the right direction to help you move forwards.  They run in Bishop’s Stortford Methodist Church, every Tuesday 12-2pm and Hertford Sele Community Hub every Wednesday 11am -1pm.

You can also request a call back us via Frontline here

Alternatively, you can email us to request email advice or a call back or contact us via Facebook messenger and webchat – all the information is on our website  How to get Advice  We can also arrange face to face appointments for those clients who need them.

Laura Hyde our Chief Executive Officer says, “’We want everyone in East Herts to be able to reach us if and when they need to.  We never stop exploring ways in which we can improve accessibility and our clients’ advice journey.   We want you to know we are here to help anyone who needs it.”

In response to the ongoing war in Ukraine, we’ve added new advice on our website about bringing family members from Ukraine to the UK, what to do if you’re from Ukraine and your visa is ending and on offering to let someone from Ukraine stay with you with the ‘Homes for Ukraine’ scheme.   We are continuing to update our advice as the situation develops.  Ukraine Resources

Get in touch

Citizens Advice East Herts is a registered charity. If you need help, call our Message Line 01920 459944 anytime (we aim to return calls within 24 hours, except weekends) or visit for our advice options.

Notice of Public Rights

Notice of Public Rights and publication of unaudited Annual Governance & Accountability Return Accounts for the Year ended 31st March 2022.

The Accounting Statements are unaudited and that the Accounting Statements as published may be subject to change.

Aspenden Neighbourhood Watch

Neighbourhood Watch is one of the biggest and most successful crime prevention initiatives ever. Now involving more than 180,000 households in Hertfordshire, it is based on the simple idea that good neighbours can help to reduce crime and create a safer and better place to live, work and play.

Join Neighbourhood Watch and encourage your neighbours to join too, to sign-up email: or go to:

Citizens Advice East Herts is looking for VOLUNTEER ADVISORS


Citizens Advice East Herts is looking for VOLUNTEER ADVISERS

 We are an independent local charity and currently need to recruit more volunteer advisers to join our incredible team. Our volunteers give their time, skills and experience to provide a free independent advice service to our local community. 

Surface Dressing Works in The Street

Surface Dressing Works Friday 29 April to Wednesday 4 May 2022 7:30am and 6:00pm.

Please see the attached documents for further details.

Have your say – East Hertfordshire Electoral Review

The Local Government Boundary Commission for England is asking for your views on proposed new electoral arrangements for East Hertfordshire.

We want to know:

  • Do the proposed wards reflect local communities?
  • How do you think the proposals can be improved?
  • Are the names of the proposed wards right?

Consultation closes: 9 May 2022

Please see the attached poster for ways to respond.

Aspenden Village Spring Clean

Please come along and support the Spring Clean of your village on Sunday 20th March 2022

Meet on the Village Green at 9.00am

For further information please contact Richard Blackburn on 07721 499851

Future Luton Statutory Consultation 8 February to 4 April 2022

This is your chance to have your say about Future LuToN, our proposal to expand London Luton Airport’s maximum passenger capacity to 32 million, building a second terminal, and making best use of our single runway.

Children’s Playground fully refurbished

Time to get walking again!

At this time of year we start to think about the mud drying up and getting out to walk in the beautiful English Countryside again, but where to find new and interesting walks?

Walking in Hertfordshire has hundreds of walks to download and print, free, it also has books of walks, details of all the walking groups in the county and much more. Whether you want to walk on your own or with a group all the information is there in one place.

John Harris (the custodian of the website) said ‘There is so much walking information on the web but it is difficult to find. Walking in Herefordshire (part of the Walking in England website) has brought it together in one place so whether you are walking from home, or away on holiday, you will be able to find a walk suitable for you’.

With walks from half a mile to twelve miles plus long, and a note of suitability for pushchairs and wheelchairs, everyone can find a walk to enjoy.

So home or away, check out the websites and get walking!

John Harris